QuickBooks Error PS060 is a payroll update error that can disrupt your business operations when you’re trying to download the latest tax tables or payroll updates. This error typically appears with a message stating that QuickBooks is unable to complete the payroll update, preventing you from processing payroll accurately.
If you’re experiencing this frustrating issue, don’t worry. This comprehensive guide will walk you through everything you need to know about QuickBooks Error PS060, including its causes, symptoms, and proven solutions. For immediate assistance, contact our QuickBooks support team at 844-753-8012.
What is QuickBooks Error PS060?
QuickBooks Error PS060 is a payroll service error that occurs when QuickBooks Desktop cannot download or install payroll updates. This error is part of the PS series of errors, which are specifically related to payroll service subscriptions and updates. When this error occurs, you may be unable to access critical payroll features, which can delay employee payments and compliance tasks.
Common Causes of QuickBooks Error PS060
Understanding what triggers this error can help you prevent it in the future. Here are the primary causes:
Corrupted or Incomplete Payroll Updates: When payroll update files are damaged or only partially downloaded, QuickBooks cannot complete the installation process.
Internet Connectivity Issues: A weak or unstable internet connection can interrupt the download process, leading to Error PS060.
Outdated QuickBooks Version: Running an older version of QuickBooks that’s no longer compatible with the latest payroll updates can trigger this error.
Incorrect Payroll Subscription Status: If your payroll subscription has expired or there’s an issue with your subscription status, you may encounter this error.
Firewall or Security Software Interference: Overly restrictive firewall settings or antivirus programs can block QuickBooks from accessing Intuit’s servers to download updates.
Windows User Account Permissions: Insufficient administrative permissions can prevent QuickBooks from installing payroll updates properly.
Recognizing the Symptoms
Before diving into solutions, it’s helpful to identify whether you’re actually dealing with Error PS060. Common symptoms include:
- An error message specifically mentioning “Error PS060” or “Payroll Update Error PS060”
- Inability to download or install payroll tax table updates
- QuickBooks freezing or becoming unresponsive during payroll update attempts
- Error messages stating that payroll services cannot be verified
- Inability to process payroll or access payroll features
If you’re experiencing any of these issues and need expert help, call 844-753-8012 for professional QuickBooks support.
Step-by-Step Solutions to Fix QuickBooks Error PS060
Solution 1: Verify Your Internet Connection
A stable internet connection is essential for downloading payroll updates.
- Check that your internet connection is active and stable
- Try opening a web browser and visiting several websites to confirm connectivity
- If using Wi-Fi, consider switching to a wired connection for more stability
- Restart your router or modem if you’re experiencing connectivity issues
- Disable any VPN connections that might interfere with QuickBooks updates
Solution 2: Update QuickBooks to the Latest Release
Running an outdated version of QuickBooks is a common cause of Error PS060.
- Open QuickBooks Desktop
- Go to the Help menu and select “Update QuickBooks Desktop”
- Click on the “Update Now” tab
- Select “Get Updates” and wait for the process to complete
- Once finished, click “Close” and restart QuickBooks
- After restarting, go to Help > Update QuickBooks Desktop again
- Click “Install Now” to complete the installation
Solution 3: Verify Your Payroll Subscription Status
An inactive or expired payroll subscription can trigger this error.
- Open QuickBooks and go to the Employees menu
- Select “My Payroll Service” and then “Manage Service Key”
- Verify that your payroll subscription is active and current
- If your subscription has expired, you’ll need to renew it
- Contact Intuit or call 844-753-8012 to verify your subscription status if you’re unsure
Solution 4: Run QuickBooks as Administrator
Insufficient permissions can prevent payroll updates from installing correctly.
- Close QuickBooks completely
- Right-click on the QuickBooks Desktop icon
- Select “Run as Administrator”
- Click “Yes” when prompted by User Account Control
- Once QuickBooks opens, attempt to download payroll updates again
Solution 5: Configure Firewall and Security Software Settings
Security software may be blocking QuickBooks from accessing update servers.
- Open your firewall or antivirus software settings
- Add QuickBooks as an exception or trusted application
- Ensure the following QuickBooks executable files are allowed through your firewall:
- QBW32.exe
- QBUpdate.exe
- QBDBMgrN.exe
- Add the following ports to your firewall exceptions: 80, 443, and 8019
- Temporarily disable your antivirus software and attempt the update
- If successful, permanently add QuickBooks to your security software’s exception list
Solution 6: Download Payroll Updates Manually
If automatic updates aren’t working, try downloading them manually.
- Go to the official Intuit website
- Navigate to the QuickBooks Downloads and Updates page
- Select your QuickBooks version
- Download the latest payroll tax table update
- Save the file to your desktop
- Close QuickBooks
- Run the downloaded file as Administrator
- Follow the on-screen prompts to complete the installation
- Restart QuickBooks and verify the update was successful
Solution 7: Use the QuickBooks File Doctor Tool
The QuickBooks File Doctor can repair common issues with company files and network connectivity.
- Download the QuickBooks Tool Hub from the official Intuit website
- Install the Tool Hub and open it
- Select “Program Problems” from the menu
- Click on “Quick Fix my Program”
- After the tool runs, restart your computer
- Open QuickBooks and attempt to download payroll updates
Solution 8: Repair QuickBooks Installation
A corrupted QuickBooks installation may need to be repaired.
- Close QuickBooks and all related programs
- Press Windows + R to open the Run dialog
- Type “appwiz.cpl” and press Enter
- Locate QuickBooks in the list of programs
- Right-click on QuickBooks and select “Uninstall/Change”
- Select “Repair” from the options
- Follow the on-screen instructions to complete the repair
- Restart your computer after the repair is complete
Solution 9: Create a New Windows Admin User
Sometimes user account issues can cause Error PS060.
- Go to Windows Settings > Accounts > Family & Other Users
- Click “Add someone else to this PC”
- Create a new user account with administrator privileges
- Log out of your current Windows account
- Log in to the newly created admin account
- Open QuickBooks and attempt to download payroll updates
- If successful, you can transfer your work back to your original account
Preventing QuickBooks Error PS060
Once you’ve resolved the error, take these preventive measures:
- Keep QuickBooks updated with the latest releases and patches
- Maintain an active and current payroll subscription
- Ensure your internet connection is stable before downloading updates
- Regularly update your firewall and antivirus software exceptions for QuickBooks
- Always run QuickBooks with administrator privileges
- Schedule regular system maintenance to keep your computer running optimally
- Back up your QuickBooks data regularly to prevent data loss
When to Seek Professional Help
While the solutions above resolve most cases of Error PS060, some situations require expert assistance. Contact professional support at 844-753-8012 if:
- You’ve tried all solutions and the error persists
- You’re uncomfortable making changes to firewall or system settings
- You’re experiencing additional errors alongside PS060
- Your company file may be damaged or corrupted
- You need to process payroll urgently and can’t wait
- You’re unsure about your payroll subscription status
Conclusion
QuickBooks Error PS060 can be frustrating, especially when you need to process payroll on a deadline. However, with the right troubleshooting steps, most users can resolve this error quickly. Start with the simpler solutions like checking your internet connection and updating QuickBooks, then move to more advanced fixes if needed.
Remember that maintaining your QuickBooks software, keeping your subscription active, and ensuring proper system permissions can help prevent this error from occurring in the future. Regular updates and proper configuration of your security software are key to smooth payroll processing.
If you need immediate assistance or prefer to have an expert handle the issue, don’t hesitate to call our QuickBooks support specialists at 844-753-8012. Our team is ready to help you get back to running payroll smoothly and efficiently.
